Frequently Asked Questions

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FAQ

Find answers to common questions.

What is the shipping schedule from the UK to Ghana?

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When can I pick up my parcel in Accra?

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How long does shipping from Ghana to the UK take?

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What is the maximum weight per parcel?

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How do I make payment?

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Can I track my shipment?

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Do you offer insurance?

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Current schedule: UK → Ghana: Express every Friday, Saturday collection in Accra. Ghana → UK: Standard every Thursday, expected 3–5 days. UK → Ghana Express has a 32 kg maximum per item.

Contact Details

Existing KM Customer ID (if known)

Customer type

Full Name/ Business Name

Contact person (business customers)

Phone No.

Email

WhatsApp No.

Shipment

Route

Service Type

Number of parcels / cartons

Estimated total weight (kg)

Declared total value (£)

Contents / item description

Parcel details

Parcel 1 weight (kg)

Parcel 1 dimensions (L × W × H cm)

Parcel 2 weight (kg)

Parcel 2 dimensions (L × W × H cm)

Parcel 3 weight (kg)

Parcel 2 dimensions (L × W × H cm)

Additional parcel details

Collection / delivery

Origin handover

Destination handover

Origin address / collection instructions

Destination address / delivery instructions

Special items and declaration

Special/restricted item?

Special-item details

Content Acceptance

I confirm the contents and values stated are accurate and I have not knowingly included prohibited or undeclared dangerous goods.

Final Acceptance

I agree that final acceptance, chargeable weight, customs treatment and price are subject to KM Shipping review and the applicable conditions of carriage.

Privacy Policy

I have read the privacy notice and consent to KM Shipping using these details to process this request.